At Swansdowne, every canvas is made-to-order, crafted just for you to ensure top-notch quality and unique designs. This process keeps our prices unbeatable, though it means delivery times can vary. Thanks for your patience - it’s worth it for art you’ll love!
Shipping Overview
- Carriers: We partner with trusted services like USPS, DHL, EMS, and local postal providers, depending on your location.
- Processing Time: Orders are processed within 1-3 business days and shipped the next business day. We don’t ship on weekends or major holidays.
- Destinations: We ship worldwide - your canvas can go wherever you are!
Shipping Fees
Our flat-rate shipping covers all costs, no matter how many canvases you order:
- United States: $5.99 USD
- International: $19.99 USD
Transit Times
Times below exclude the 1-3 business day processing period:
- United States: 2-4 business days
- International: 20-25 business days
- Note: Customs clearance or peak seasons may add 10-15 days. These are estimates - weather or carrier delays can also impact timing.
Accurate Shipping Info
- Please double-check your delivery details at checkout. Incorrect or incomplete info may delay your order - we’ll reach out if needed, but this could push back shipping.
- If we can’t verify your address, your order may be canceled to avoid complications.
Order Tracking
- Once your canvas ships, you’ll get a confirmation email with a tracking link.
- Tracking Updates: Allow 1-3 business days for the carrier to scan your package. If no info shows, it’s still being processed - check back soon.
- Late Arrival? If your order hasn’t arrived by the estimated date, email us at info@swansdowne.com - we’ll sort it out fast!
Incorrect Address Policy
- We’re not responsible for orders delivered to an incorrect address you provided.
- If you redirect your package via the carrier after it leaves our warehouse, we can’t cover loss, theft, or damage during transit.
Customs Fees
- International orders may incur duties or taxes, determined by your local customs office. These are your responsibility - check with them for details.
Thank you for choosing Swansdowne. We can’t wait to get your custom canvas to your door!