At Swansdowne, we craft every canvas with care and want you to love your order. If you need to cancel, here’s how it works simple and straightforward. Questions? Reach out at info@swansdowne.com.
Cancellation Process
- Timeframe: You can cancel your order within 6 hours of placing it, before we start processing.
- How: Email info@swansdowne.com with your order number and cancellation request no fees apply.
- After 6 Hours: If processing has begun (1-3 business days) or the order has shipped, cancellation isn’t possible. You’ll need to follow our Returns & Refund Policy instead.
- Shipped Orders: Refusing delivery doesn’t cancel the order you’ll be responsible for return shipping costs (no restocking fee applies).
Refunds for Cancellations
- Eligible Cancellations: If canceled within 6 hours, we’ll issue a full refund to your original payment method (e.g., Stripe, Paypal).
- Processing Time: Refunds hit your account within 3 business days, though bank delays may add 5-10 days. We’ll email you once it’s processed.
- Note: Orders processed for shipping are final and can’t be canceled see our Returns Policy for next steps.
Custom-Made or Personalized Canvas
- Cancellation Limit: Once production starts (after 6 hours), custom or personalized canvases can’t be canceled due to their made-to-order nature.
- Before Production: Email info@swansdowne.com within 6 hours to cancel and get a full refund.
- Defective Items: If your custom canvas arrives damaged or defective, notify us within 48 hours of delivery we’ll arrange a return for a refund or replacement per our Returns Policy.
Order Modifications
- Changes: Need to tweak your order (e.g., size, design)? Email info@swansdowne.com within 6 hours of placing it. We’ll do our best to help before processing starts.
- After Processing: Once production begins (1-3 business days), modifications aren’t possible.
- Adding Items: Want more canvases? Place a new order we can’t add to an existing one after it’s processed.
Need Help?
We’re here to make things right. Contact us at info@swansdowne.com with any questions about cancellations or modifications we’ll get back to you within 2-3 business days.
Thank you for choosing Swansdowne - your canvas art journey starts with us!