Last Updated: March 10, 2025
Our Commitment to Your Privacy
At Swansdowne, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit swansdowne.com or purchase our song-inspired canvas art. Questions? Reach out to us at info@swansdowne.com.
Section 1 – What Do We Do With Your Information?
- When You Shop: When you buy a canvas, we collect info you provide—like your name, address, and email—as part of the purchase process.
- When You Browse: We automatically get your IP address to learn about your browser and device, helping us improve your experience.
- Email Marketing: With your consent, we may send updates about new canvas designs, promotions, or store news.
Section 2 – Consent
- How We Get It: By giving us your info to complete a transaction (e.g., verifying your card, placing an order, arranging delivery, or returning a purchase), you consent to us collecting and using it for that purpose only. For other uses (like marketing), we’ll ask for your explicit permission or let you opt out.
- How to Withdraw: Changed your mind? Email info@swansdowne.com anytime to stop us from contacting you or using your info further.
Section 3 – Disclosure
- We may share your info if required by U.S. law (e.g., court orders) or if you violate our Terms of Service.
Section 4 – Payment
- How It Works: We accept payments via Paypal and Stripe (Visa, Mastercard, American Express). When you pay, you’re redirected to their secure pages—we don’t store your card details.
- Their Rules: Paypal and Stripe have their own privacy policies. Check them out to understand how they handle your payment info.
Section 5 – Third-Party Services
- Who We Use: Partners like payment processors and fulfillment provider Dreamship collect only what’s needed to deliver your canvas.
- Their Policies: These third parties have separate privacy rules—read them, as your info may fall under different laws if they’re based outside your area (e.g., U.S. Patriot Act for U.S.-based services).
- Links: Clicking links on our site may take you elsewhere. We’re not responsible for other sites’ privacy practices—review their policies.
Section 6 – Security
- We protect your info with industry-standard measures (e.g., SSL encryption, AES-256 storage) to prevent loss, misuse, or unauthorized access.
- Payment Safety: Card info is encrypted during transmission per PCI-DSS standards. No method is 100% secure, but we follow best practices.
Section 7 – Cookies
- We use cookies to make your experience better. Here’s what we use:
- _session_id: Tracks your session (e.g., referrer, landing page), sessional.
- _shopify_visit: Counts visits, lasts 30 minutes, no personal data.
- _shopify_uniq: Tracks unique visitors, expires midnight daily, no data held.
- cart: Remembers your cart, lasts 2 weeks.
- _secure_session_id: Secures your session, sessional.
- storefront_digest: Checks access if the store is password-protected, indefinite.
- Opt-Out: You can disable cookies in your browser, but some features may not work.
Section 8 – Age of Consent
- By using this site, you confirm you’re at least 13 years old (per U.S. COPPA) or have parental consent if under 18.
Section 9 – Your Rights (For U.S. Residents)
- California Residents: Under the CCPA, you can request access to, deletion of, or details about your data. Email info@swansdowne.com to exercise these rights.
- All U.S. Users: You can ask what info we have, how we use it, or request its removal anytime.
Section 10 – Changes to This Privacy Policy
- We may update this policy—changes take effect when posted. Check back often. If big changes happen (e.g., how we share data), we’ll notify you here or via email.
- If Swansdowne merges or is acquired, your info may transfer to new owners to keep serving you.
Contact Us
- Questions or requests? Email our Customer Support Team at info@swansdowne.com. We’ll reply within 1-2 business days.