FAQs
FAQs
The FAQs below address some of our clients' most common concerns before making a purchase. If you have any additional questions, please contact us via email.
What shipping methods are available?
We use express delivery for all orders in the US. Shipping costs depend on the total order price you placed for US orders and $19.99 for international orders. Currently, we are unable to deliver to US military bases. We apologize in advance for any inconvenience this may cause
How long will it take to get my package?
Order shipping time is estimated to be 5–7 days in the USA (please keep in mind that arrival time will be delayed during peak season). Shipping Time does not include a 1–2 day processing period for your order.
What payment methods are accepted?
We accept Stripe and popular credit/debit such as Visa, MasterCard, American Express, and Discover.
Do you ship internationally?
Yes, we provide services outside of the US.
Is buying online on Swansdowne safe?
Yes. We don’t like it when people give our personal information away. As a result, we will never rent, sell, or share your personal information with anybody. Our Privacy Policy describes how your personal information is gathered and, as a result, how your personal information may be used. Read more about our privacy policy.
Can I exchange my order?
NO. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
Can I cancel my order?
Yes, orders can be canceled. However, you can only cancel your order within 6 hours of placing it. If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping. The cancelation fee is free. You can send any requests to [email protected].
Can I return or request a refund for my order?
Items can be returned and refunded within 30 days of delivery and don’t have any sub-fees, except shipping costs when you send the return package. Please see our returns & refunds policy.
I haven't received any packages from my order. What can I do?
If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at [email protected].
